Privacy policy

Privacy Policy

Effective Date: July 11, 2022
Last Updated: July 18, 2026

Overview

This Privacy Policy describes how RAPTOR Assets LLC, operator of the Retro Character Collectibles online storefront, collects, uses, processes, retains, and discloses personal information when you visit our website, create an account, communicate with us, submit an order, purchase or return a product, participate in a promotion, or otherwise use our services.

Throughout this Privacy Policy, the terms “RCC,” “Retro Character Collectibles,” “we,” “us,” and “our” refer to RAPTOR Assets LLC in its operation of the Retro Character Collectibles storefront.

Our storefront is powered by Shopify, which provides the ecommerce platform and related technology used to offer our products and services.

This Privacy Policy applies to the website, storefront, customer accounts, communications, order processing, returns, shipping, analytics, advertising, and other services we provide, collectively referred to as the “Services.”

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, processing, retention, or disclosure of personal information, this Privacy Policy controls.

Please review this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the practices described in this policy.

1. Business Identity

Retro Character Collectibles is an online storefront owned and operated by:

RAPTOR Assets LLC
New Mexico Limited Liability Company
New Mexico Secretary of State 

Albuquerque, NM 87110

Email: licensedfinds@gmail.com

References to Retro Character Collectibles or RCC describe the storefront and brand operated by RAPTOR Assets LLC. Retro Character Collectibles is not represented as a separate legal entity.

2. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you, describes you, relates to you, or can reasonably be linked with you or your household.

Personal information does not include information that has been anonymized or deidentified so that it cannot reasonably be linked to an individual.

Depending on how you interact with the Services, where you live, and the features you use, we may collect or process the following categories of personal information.

Contact Information

This may include:

  1. First and last name

  2. Billing address

  3. Shipping address

  4. Email address

  5. Telephone number

  6. Other contact details you provide

Account Information

This may include:

  1. Customer account identifier

  2. Account preferences

  3. Saved addresses

  4. Wish list information

  5. Communication preferences

  6. Account login and security information

Shopify customer accounts may use emailed verification codes or other authentication methods. We do not ask customers to send passwords, complete payment card numbers, Social Security numbers, or other unnecessary sensitive information by email.

Order and Transaction Information

This may include:

  1. Products viewed

  2. Products added to a cart

  3. Products added to a wish list

  4. Purchases

  5. Order history

  6. Returns

  7. Refunds

  8. Exchanges

  9. Cancellations

  10. Discounts or promotional codes used

  11. Shipping selections

  12. Delivery information

  13. Transaction dates and amounts

  14. Customer service history

Payment Information

Payment information may include:

  1. Payment method

  2. Billing information

  3. Payment authorization status

  4. Transaction confirmation

  5. Limited payment card details, such as card type and last four digits

  6. Refund and dispute information

Payment card transactions are processed by Shopify and other authorized payment providers. RCC does not ordinarily receive or store complete payment card numbers or card security codes.

Communications

We may collect information you provide when you:

  1. Email us

  2. Contact customer support

  3. Submit a return request

  4. Submit a product question

  5. Respond to an order verification request

  6. Submit a review

  7. Participate in a survey or promotion

  8. Communicate through social media or another platform

Device and Network Information

This may include:

  1. Internet Protocol address

  2. Browser type

  3. Device type

  4. Operating system

  5. Device identifiers

  6. Network connection information

  7. Approximate location derived from an Internet Protocol address

  8. Language and regional settings

  9. Referring website or source

Website and Usage Information

This may include information about how you use the Services, such as:

  1. Pages viewed

  2. Products viewed

  3. Search activity

  4. Links selected

  5. Time spent on pages

  6. Cart activity

  7. Checkout activity

  8. Website navigation

  9. Advertising interactions

  10. Date and time of access

  11. Session information

  12. General website performance information

Order Protection, Packing, Return, and Claims Information

Because RCC sells older, limited, and collectible merchandise, we may collect or create documentation related to product condition, packing, shipping, delivery, returns, and claims.

This information may include:

  1. Product photographs

  2. Packing photographs

  3. Packing videos

  4. Return inspection videos

  5. Customer submitted photographs or videos

  6. Product serial numbers

  7. Model numbers

  8. Manufacturer marks

  9. Copyright or license marks

  10. Product tags and packaging information

  11. Unique wear characteristics

  12. Factory tape and seal condition

  13. Included parts and accessories

  14. Package dimensions

  15. Package weight

  16. Shipping labels

  17. Tracking information

  18. Delivery scans

  19. Delivery photographs

  20. Signatures

  21. Carrier records

  22. Insurance claim information

  23. Return authorization records

  24. Payment dispute documentation

  25. Written statements related to lost, damaged, incorrect, or returned products

Reviews and Submitted Content

When you submit a review, photograph, question, comment, or other content, we may collect:

  1. The content submitted

  2. Your display name

  3. Your rating

  4. The related product

  5. The submission date

  6. Technical or fraud prevention information associated with the submission

Marketing and Advertising Information

This may include:

  1. Marketing preferences

  2. Email engagement

  3. Advertising interactions

  4. Products viewed or purchased

  5. Cart activity

  6. Audience or advertising segment information

  7. Cookie and device identifiers

  8. Inferences about products or collections that may interest you

3. Sources of Personal Information

We may collect personal information from the following sources.

Directly From You

This includes information you provide when you:

  1. Visit or use the website

  2. Create or use an account

  3. Place an order

  4. Request a return

  5. Contact us

  6. Submit photographs or videos

  7. Join an email list

  8. Submit a review

  9. Participate in a survey or promotion

  10. Otherwise provide information to us

Automatically Through the Services

We may collect certain information automatically through:

  1. Cookies

  2. Pixels

  3. Tags

  4. Software development kits

  5. Local storage

  6. Server logs

  7. Similar technologies

From Shopify and Service Providers

We may receive information from Shopify and providers that support:

  1. Ecommerce hosting

  2. Payment processing

  3. Shipping

  4. Fraud prevention

  5. Customer accounts

  6. Email communications

  7. Analytics

  8. Advertising

  9. Reviews

  10. Cloud storage

  11. Customer support

  12. Tax calculation

  13. Insurance or carrier claims

From Carriers and Payment Providers

We may receive information from:

  1. Shipping carriers

  2. Insurance providers

  3. Banks

  4. Card issuers

  5. Payment processors

  6. Payment dispute systems

  7. Address verification services

  8. Fraud prevention services

From Business and Marketing Partners

We may receive information from advertising, analytics, social media, marketplace, or marketing partners when permitted by law and consistent with your privacy selections.

4. How We Use Personal Information

We may use personal information for the following purposes.

Providing and Operating the Services

We use information to:

  1. Operate the website

  2. Display products

  3. Create and manage customer accounts

  4. Process orders

  5. Process payments

  6. Calculate taxes

  7. Arrange shipping

  8. Provide tracking information

  9. Process returns and refunds

  10. Provide customer support

  11. Maintain wish lists and preferences

  12. Recommend related products

  13. Communicate about orders and accounts

Order Verification and Fraud Prevention

We may use information to:

  1. Verify customer identity and order details

  2. Review billing and shipping information

  3. Review address verification results

  4. Review payment verification results

  5. Detect suspicious payment attempts

  6. Detect item substitution or return fraud

  7. Investigate lost or missing packages

  8. Review delivery evidence

  9. Prevent unauthorized account access

  10. Protect customers, RCC, Shopify, and payment providers

  11. Enforce our Terms of Service and Return and Refund Policy

Product Condition and Claims Administration

We may use photographs, videos, identifying marks, shipment records, customer statements, and related documentation to:

  1. Confirm product condition before shipment

  2. Verify included parts and accessories

  3. Investigate shipping damage

  4. Evaluate return requests

  5. Compare returned merchandise with the item originally shipped

  6. File carrier or insurance claims

  7. Respond to payment disputes

  8. Prevent item swapping and other fraudulent returns

  9. Establish or defend legal claims

  10. Comply with accounting and recordkeeping obligations

Customer Communications

We use information to:

  1. Respond to questions

  2. Provide customer support

  3. Send order confirmations

  4. Send shipping updates

  5. Request information needed to complete an order

  6. Communicate about returns, refunds, or claims

  7. Send account or security notices

  8. Maintain our customer relationship

Improving and Personalizing the Services

We may use information to:

  1. Understand how customers use the website

  2. Improve website navigation

  3. Improve search results

  4. Improve product recommendations

  5. Evaluate website performance

  6. Diagnose technical problems

  7. Develop new collections, features, or services

  8. Understand customer interests

  9. Improve product descriptions and merchandising

Marketing and Advertising

Subject to applicable law and your privacy choices, we may use personal information to:

  1. Send promotional emails

  2. Send advertising or promotional communications

  3. Display relevant advertisements

  4. Measure advertising effectiveness

  5. Create or use advertising audiences

  6. Understand which advertisements lead to store visits or purchases

  7. Recommend products based on prior shopping activity

  8. Promote RCC through Google, YouTube, social media, or other channels

Legal and Compliance Purposes

We may use information to:

  1. Comply with applicable laws

  2. Respond to lawful requests

  3. Respond to subpoenas, court orders, or government inquiries

  4. Maintain tax and accounting records

  5. Investigate suspected violations of our policies

  6. Participate in litigation or dispute resolution

  7. Protect our legal rights

  8. Protect the rights and safety of customers and others

  9. Prevent fraud or unlawful conduct

5. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business, transactional, legal, or security purposes.

Shopify

Our store is hosted and supported by Shopify. Information submitted through the Services is transmitted to and processed by Shopify to provide ecommerce hosting, checkout, customer account, payment, analytics, fraud prevention, and related services.

Payment Providers and Financial Institutions

We may disclose information to:

  1. Payment processors

  2. Banks

  3. Credit card networks

  4. Card issuers

  5. Digital wallet providers

  6. Payment dispute administrators

  7. Fraud prevention providers

This information may be used to process transactions, prevent fraud, issue refunds, and respond to payment disputes.

Shipping Carriers and Fulfillment Providers

We may disclose information to shipping and delivery providers for:

  1. Label creation

  2. Shipment

  3. Delivery

  4. Tracking

  5. Signature confirmation

  6. Insurance

  7. Address verification

  8. Lost package investigations

  9. Damage claims

Technology and Business Service Providers

We may disclose information to providers supporting:

  1. Website hosting

  2. Cloud storage

  3. Information technology

  4. Customer support

  5. Email delivery

  6. Analytics

  7. Advertising

  8. Reviews

  9. Fraud prevention

  10. Tax calculation

  11. Recordkeeping

  12. Security

These providers may process information only as necessary to provide services to us or as otherwise described in their own privacy notices.

Analytics and Advertising Partners

Subject to applicable consent and privacy settings, we may disclose information to analytics and advertising providers, including Google and YouTube related services, to:

  1. Measure website usage

  2. Measure advertising performance

  3. Understand customer activity

  4. Display advertising

  5. Create advertising audiences

  6. Connect products with shopping and advertising services

Depending on applicable law, some advertising disclosures may be considered a “sale,” “sharing,” or use for “targeted advertising,” even when no money is exchanged.

Carriers, Insurers, and Claims Administrators

We may disclose order, packing, delivery, damage, photograph, video, and return information when reasonably necessary to:

  1. Submit a carrier claim

  2. Submit an insurance claim

  3. Investigate damage

  4. Investigate loss or theft

  5. Verify delivery

  6. Evaluate a return

Legal, Regulatory, and Security Disclosures

We may disclose information:

  1. To comply with applicable law

  2. In response to a lawful legal request

  3. To enforce our agreements or policies

  4. To prevent fraud or security threats

  5. To protect our rights or property

  6. To protect customers or the public

  7. In connection with litigation

  8. To legal, accounting, or insurance professionals

  9. To law enforcement when reasonably necessary or legally required

Business Transfers

Personal information may be disclosed or transferred in connection with:

  1. A merger

  2. Acquisition

  3. Reorganization

  4. Financing

  5. Bankruptcy

  6. Sale of assets

  7. Sale or transfer of the business

Any recipient remains subject to applicable privacy obligations.

When You Direct or Consent to Disclosure

We may disclose information when you:

  1. Request or authorize the disclosure

  2. Use a third party login or integration

  3. Interact with a social media feature

  4. Direct us to share information with a carrier or another recipient

  5. Otherwise provide consent

6. Relationship With Shopify

Shopify collects and processes personal information relating to your access to and use of the Services.

Information submitted through our storefront may be transmitted to Shopify and service providers located in countries other than the country where you live.

Shopify may process information as a service provider to RCC. In certain circumstances, Shopify may also process information for its own purposes under its own privacy policies.

Shopify may offer enhanced services that use information about interactions across participating Shopify merchants. These features may include fraud prevention, personalized shopping, advertising, measurement, and other network based services.

Where required, Shopify is responsible for responding to requests relating to information that Shopify processes for its own purposes.

Additional information about Shopify’s practices and privacy request procedures is available through Shopify’s Consumer Privacy Policy and Privacy Portal.

7. Shopify Network Intelligence and Enhanced Services

Shopify Network Intelligence may use information from customer interactions with RCC, other participating merchants, and Shopify services to provide enhanced services.

Depending on the settings enabled for our store, these services may support:

  1. Fraud prevention

  2. Personalized shopping

  3. Advertising measurement

  4. Marketing services

  5. Product recommendations

  6. Analytics

  7. Shop related features

Where required by law, these activities are subject to consent, opt out rights, and privacy selections.

Shopify’s automated privacy settings may update certain disclosures if our Shopify Network Intelligence settings change.

8. Analytics, Google, and YouTube Services

We may use Google services, including:

  1. Google Analytics

  2. Google Ads

  3. Google Merchant Center

  4. Google and YouTube sales channel features

  5. YouTube integrations

  6. Related Google measurement and advertising services

These services may collect or receive information such as:

  1. Internet Protocol address

  2. Browser and device information

  3. Cookie identifiers

  4. Advertising identifiers

  5. Approximate location

  6. Pages viewed

  7. Products viewed

  8. Cart activity

  9. Checkout activity

  10. Purchase information

  11. Advertising interactions

  12. Referring websites

  13. Date and time of activity

We may use these services to:

  1. Understand website traffic

  2. Measure store performance

  3. Improve website content

  4. Measure advertising results

  5. Display relevant advertising

  6. Connect products with Google and YouTube shopping features

  7. Understand which campaigns lead to visits or purchases

Where required, analytics and advertising technologies operate according to your consent and privacy selections.

You may manage available choices through:

  1. Our cookie banner

  2. Our Your Privacy Choices page

  3. Browser cookie settings

  4. Global Privacy Control

  5. Applicable Google privacy and advertising controls

9. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used for:

Necessary Functions

These technologies support:

  1. Website security

  2. Shopping cart operation

  3. Checkout

  4. Customer account access

  5. Fraud prevention

  6. Payment processing

  7. Saved preferences

Analytics

These technologies help us understand:

  1. Website traffic

  2. Page performance

  3. Customer navigation

  4. Product interest

  5. Conversion activity

  6. Technical problems

Personalization

These technologies may help:

  1. Remember preferences

  2. Display relevant products

  3. Maintain cart information

  4. Customize the shopping experience

Advertising

These technologies may help:

  1. Display relevant advertisements

  2. Measure advertising effectiveness

  3. Limit repeated advertising

  4. Create advertising audiences

  5. Understand activity across websites or services

You may manage cookies through our cookie banner and your browser settings.

Blocking certain necessary cookies may prevent portions of the website, customer account, cart, or checkout from operating correctly.

10. Sale, Sharing, and Targeted Advertising

We do not knowingly sell personal information for monetary compensation.

However, depending on how applicable privacy laws define the terms, disclosures involving advertising cookies, pixels, device identifiers, or online activity may be considered:

  1. A sale of personal information

  2. Sharing of personal information

  3. Processing for targeted advertising

Depending on where you live, you may have the right to opt out of these activities.

You may submit an opt out request through the Your Privacy Choices link displayed in our website footer or by contacting us.

If you visit our website with a recognized Global Privacy Control signal enabled, we will process the signal as an opt out request where required by applicable law.

An opt out may apply to the browser and device used to submit the request. When Shopify can associate the request with a customer account, the request may also apply to that account.

We do not knowingly sell or share for targeted advertising the personal information of individuals under 16 years of age.

11. Marketing Communications

We may send promotional email communications when permitted by law or when you have provided the required consent.

You may unsubscribe by selecting the unsubscribe option included in the message.

Opting out of marketing communications does not prevent us from sending necessary transactional communications, including:

  1. Order confirmations

  2. Shipping notices

  3. Return communications

  4. Refund notices

  5. Security alerts

  6. Customer service responses

  7. Policy or account notices

Text message marketing, when offered, is subject to separate consent and applicable terms.

12. Third Party Websites and Services

The Services may include links, applications, widgets, or integrations operated by third parties.

Third party services have their own privacy and security practices. We do not control and are not responsible for the privacy, security, accuracy, availability, or content of independent third party services.

Review the privacy policies and terms of third party services before submitting information to them.

Information posted publicly through reviews, social media, public comments, or similar features may be visible to others and may be copied or used outside our control.

The presence of a link or integration does not necessarily mean that RCC endorses the third party.

13. Children’s Privacy

The Services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information online from children under 13.

Purchases must be made by an adult who has reached the age of majority in the purchaser’s jurisdiction.

If you are a parent or legal guardian and believe that a child under 13 has provided personal information to us, contact us at licensedfinds@gmail.com. We will review the request and delete the information when required by law.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share for targeted advertising the personal information of individuals under 16.

COPPA applies to websites directed to children under 13 and general audience websites that knowingly collect personal information from children under 13. (Federal Trade Commission)

14. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

These safeguards may include:

  1. Access controls

  2. Account authentication

  3. Secure payment processing

  4. Fraud monitoring

  5. Service provider controls

  6. Secure storage

  7. Operational security procedures

No system, network, transmission method, or storage method can be guaranteed to be completely secure.

Email and other ordinary communications may not be secure while in transit. Do not send complete payment card numbers, passwords, Social Security numbers, or other unnecessary sensitive information through unsecured channels.

You are responsible for maintaining the security of your account access and devices.

Contact us promptly if you believe your customer account or personal information has been accessed without authorization.

15. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on factors including:

  1. The length of our customer relationship

  2. Whether you maintain an account

  3. Order fulfillment requirements

  4. Return and refund periods

  5. Carrier and insurance claim periods

  6. Chargeback and payment dispute periods

  7. Fraud prevention needs

  8. Tax and accounting requirements

  9. Legal obligations

  10. Litigation or claim limitation periods

  11. Enforcement of agreements and policies

  12. Security and operational requirements

Order, payment, tax, fraud, return, packing, shipment, and claim documentation may be retained after an order is completed when reasonably necessary for these purposes.

When information is no longer reasonably necessary, we may delete, anonymize, or deidentify it, subject to technical, legal, and backup retention requirements.

16. Your Privacy Rights and Choices

Depending on where you live, you may have some or all of the following rights.

These rights are not absolute and may be subject to legal exceptions.

Right to Access or Know

You may have the right to request information about:

  1. The personal information we maintain about you

  2. The categories of information collected

  3. The purposes for collecting or using it

  4. The categories of recipients to whom it was disclosed

  5. The sources of the information

Right to Delete

You may have the right to request deletion of personal information, subject to exceptions for information needed to:

  1. Complete a transaction

  2. Maintain tax or accounting records

  3. Prevent fraud

  4. Protect security

  5. Resolve disputes

  6. Establish or defend legal claims

  7. Comply with law

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Portability

You may have the right to receive certain personal information in a portable format.

Right to Opt Out

You may have the right to opt out of:

  1. Sale of personal information

  2. Sharing of personal information

  3. Targeted advertising

  4. Certain profiling activities

Right to Limit Certain Uses

Where applicable, you may have the right to limit certain uses or disclosures of sensitive personal information.

RCC does not ordinarily collect sensitive personal information beyond what is reasonably necessary to process transactions, prevent fraud, comply with law, and provide requested services.

Right to Withdraw Consent

Where processing depends on consent, you may have the right to withdraw that consent.

Withdrawal does not affect processing completed lawfully before consent was withdrawn.

Right to Appeal

Depending on where you live, you may have the right to appeal a decision concerning a privacy request.

Right to Non Discrimination

We will not unlawfully discriminate against you for exercising a privacy right.

17. How to Exercise Your Rights

You may submit a privacy request by:

  1. Using the Your Privacy Choices link in our website footer

  2. Using available privacy request tools provided through the storefront

  3. Emailing licensedfinds@gmail.com

Please include enough information for us to understand and evaluate the request.

We may need to verify your identity before completing a request. Verification may involve confirming information connected with your account or prior transactions.

Do not send unnecessary identity documents or sensitive information unless we specifically request a secure method for providing it.

You may designate an authorized agent where permitted by law. We may require proof that the agent has authority to act for you, and we may ask you to verify your identity directly.

We will respond within the timeframe required by applicable law.

If we deny a request, we will provide an explanation when required and explain any available appeal process.

18. Global Privacy Control and Do Not Track Signals

Where required by law, we recognize Global Privacy Control signals as requests to opt out of sale, sharing, or targeted advertising for the browser and device sending the signal.

Other than recognized Global Privacy Control signals, we may not respond to other browser based Do Not Track signals because there is no uniform industry standard for interpreting them.

19. International Users and Transfers

RAPTOR Assets LLC is based in the United States.

Shopify, service providers, carriers, payment processors, analytics providers, and other recipients may process or store personal information in the United States, Canada, or other countries.

Privacy laws in those countries may differ from the laws where you live.

When required, international transfers from the European Economic Area, United Kingdom, or another jurisdiction will rely on an approved legal mechanism, such as:

  1. An adequacy decision

  2. Standard Contractual Clauses

  3. A recognized international data transfer agreement

  4. Another lawful transfer mechanism

20. Legal Bases for Processing

Where the laws of the European Economic Area, United Kingdom, or another jurisdiction require a legal basis, we process personal information based on one or more of the following.

Performance of a Contract

We process information to:

  1. Process orders

  2. Accept payments

  3. Arrange delivery

  4. Provide customer support

  5. Process returns and refunds

Legitimate Interests

We may process information for legitimate interests including:

  1. Operating and improving the store

  2. Preventing fraud

  3. Protecting inventory

  4. Securing the website

  5. Understanding store performance

  6. Defending legal claims

  7. Providing relevant customer service

We consider the effect of these activities on individual privacy rights.

Consent

We may rely on consent for:

  1. Certain cookies

  2. Targeted advertising

  3. Marketing communications

  4. Other processing where consent is required

Legal Obligations

We may process information to comply with:

  1. Tax requirements

  2. Accounting requirements

  3. Consumer protection laws

  4. Court orders

  5. Government requests

  6. Other legal obligations

Legal Claims and Vital Interests

We may process information when necessary to establish, exercise, or defend legal claims, or to protect someone’s vital interests.

21. Complaints and Appeals

Contact us if you have concerns about how we collect, use, retain, or disclose personal information.

We will review and respond to legitimate concerns.

Depending on where you live, you may have the right to:

  1. Appeal our response to a privacy request

  2. Contact your state attorney general

  3. Contact a consumer protection authority

  4. File a complaint with a data protection authority

To submit an appeal, email licensedfinds@gmail.com and write Privacy Appeal in the subject line.

22. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  1. Our business practices

  2. Shopify features

  3. Applications and integrations

  4. Analytics or advertising services

  5. Legal requirements

  6. Security procedures

  7. Operational needs

We will post the revised policy on the website and update the Last Updated date.

We will provide additional notice when required by law.

Changes apply prospectively from the stated effective date unless applicable law requires otherwise.

23. Contact Information

Questions, complaints, appeals, and privacy requests may be sent to:

Retro Character Collectibles
Owned and operated by RAPTOR Assets LLC

Albuquerque, NM 87110

Email: licensedfinds@gmail.com

Please write Privacy Request in the subject line when contacting us about privacy rights.