Frequently Asked Questions

What condition are the products and packaging in?

Items are new unless otherwise specified. Because some products are older inventory, the original plastic packaging may be loose, peeling, bent, discolored, or spotty. In some packages, the glue securing the plastic to the cardboard has weakened. Packaging should not be considered mint unless the product listing specifically says so.

For packaged trading cards, the cards remain sealed inside their original wrappers even when the outer plastic packaging is loose.

Is mounting hardware included with items?

Mounting hardware is included only when stated in the product listing. Please review the item details and photos before ordering.

Will my item’s packaging look exactly like the photos?

When multiple quantities are available, packaging condition may vary. Plastic may show differences in yellowing, bending, spotting, adhesive strength, or shelf wear. We will specifically note exceptionally clean or mint packaging.

Are these products used?

Items are new unless the listing states otherwise. Older inventory may have packaging wear from age or storage, but packaging wear does not necessarily mean the product has been used.

Are the photos of the exact item I will receive?

For one-of-a-kind products, the photos generally show the exact item. For products with multiple quantities, the item will match the listed design, but packaging condition and minor cosmetic details may vary.

Do switch plate covers fit every switch or outlet?

No. Switch plate covers are made for specific configurations, such as a single switch, dual switch, or dual outlet. Please confirm the configuration shown in the title, description, and photos before purchasing.

Can I request the item with the best packaging?

You may contact us before ordering, and we will check the available inventory. We cannot guarantee pristine packaging unless the listing specifically identifies it as mint.

Can I return an item because of its packaging condition?

We do not accept returns based solely on packaging wear that was disclosed in the product listing or shown in the photos. This includes loose adhesive, peeling or bent plastic, yellowing, discoloration, spotting, and normal shelf or storage wear.

Please contact us if you receive the wrong item, the product differs materially from its description, or it is damaged during shipping. This policy does not limit any rights provided by applicable law.

Can I return an item because of its condition?

We do not accept returns based solely on packaging wear that was disclosed in the product listing or shown in the photos. This includes loose adhesive, peeling or bent plastic, yellowing, discoloration, spotting, and normal shelf or storage wear.

If the item itself is damaged and that damage was not disclosed in the listing, we will accept a return. Please contact us promptly with your order information and photos of the damage so we can assist you.

We also accept returns when the wrong item was sent or when the product differs materially from its description. This policy does not limit any rights provided by applicable law.

To document condition accurately, we may photograph products, packaging, included accessories, and protective packing materials before shipment. These records may be used to distinguish disclosed or pre-existing wear from damage that occurred during shipping.